Terms and Conditions

1.1 By placing an order on TrevillPosters.co.uk, you acknowledge that you are entering into a legally binding agreement to purchase the selected products.

1.2 Orders are subject to availability, and we reserve the right to cancel or refuse any order for any reason, including without limitation, product availability, errors in pricing, or suspicion of fraudulent activity.

2.1 Prices for products are as listed on the website and are subject to change without notice.

2.2 Payment is required at the time of placing an order. We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay and Amazon Pay.

2.2.1 We reserve the right to change the methods of payment available at any time without prior notice.

2.3 All prices are exclusive of applicable taxes unless otherwise stated.

2.3.1 We are not VAT Registered so do not charge for tax. 

3.1 While we strive to provide accurate product descriptions and specifications, we do not warrant that such information is error-free.

3.2 We reserve the right to modify product details, including pricing, at any time without prior notice.

For more information on our Delivery information, please visit our Delivery and Returns Page.

4.1 Delivery costs and delivery times are provided during the checkout process and are subject to change.

4.1.1 These delivery times are not guarantee and are only to be used as a general guide. We will try our best to honour these delivery times.

4.2 We aim to dispatch orders promptly, but delivery times may vary. We are not responsible for delays beyond our control.

5.1 Our Returns and Refunds policy governs the process for returning products and seeking refunds. Please refer to our Returns policy for detailed information.

6.1 Cancellation requests may be considered, but we reserve the right to charge a cancellation fee to cover any incurred costs.

6.2 Once an order has been dispatched, it cannot be cancelled.

6.2.1 There may be instances where an order has not been marked yet as dispatched, but it has been dispatched. If this occurs then the customer will be notified, and clause 6.2 still comes into effect.

7.1 Negotiation: In the event of a dispute, both parties agree to first attempt to resolve the matter through good-faith negotiation. This may involve open communication and a sincere effort to find a mutually acceptable solution.

7.2 Mediation: If the dispute cannot be resolved through negotiation, both parties agree to pursue mediation before resorting to formal legal proceedings. Mediation will be conducted by a neutral third party agreed upon by both parties.

7.3 Arbitration: If mediation is unsuccessful, the dispute will be submitted to binding arbitration. The arbitrator’s decision will be final and binding, and both parties agree to abide by the arbitration award.

7.4 Legal Action: If arbitration fails to resolve the dispute, either party may pursue legal action. Any legal proceedings will be conducted in accordance with the governing law and jurisdiction specified in these Terms and Conditions.

7.5 Costs: The costs associated with negotiation, mediation, arbitration, or legal action will be borne by the party incurring them, unless otherwise determined by the arbitrator or a court.

7.6 Waiver of Class Action: Both parties agree to waive any right to participate in a class action lawsuit or class-wide arbitration.

7.7 Exception for Injunctive Relief: Notwithstanding the dispute resolution process outlined above, either party may seek injunctive relief or similar urgent legal action to address immediate and irreparable harm.

7.8 Contact Information: Please find our contact information at the bottom of this page.

8.1 Coverage: Our posters are covered by a 365-day Colour Guarantee. If, within this time period, the poster experiences noticeable fading in colour or does not maintain its original appearance, we will replace it free of charge.

8.2 Conditions for Replacement: To be eligible for a replacement, clear images of the poster must be provided. Replacement is subject to our acceptance, and we reserve the right to deny a replacement if deemed necessary.

8.3 Proof of Purchase: To avail of the Colour Guarantee, proof of purchase must be provided. This may include a valid order confirmation or receipt. We may also have your details on our systems, but we cannot guarantee this.

8.4 Replacement Process: Customers seeking a replacement under the Colour Guarantee should contact our customer service with the required documentation. We will assess the claim and, if accepted, initiate the replacement process.

8.5 Exclusions: This guarantee does not cover damage resulting from improper handling, storage, or display of the poster. It also does not cover natural wear and tear.

8.6 Modification or Termination: TrevillPosters.co.uk reserves the right to modify or terminate the 365-day Colour Guarantee at any time. Any changes will be communicated on the website.

9.1 Local Taxes and Import Fees: For international sales, please note that TrevillPosters.co.uk is not responsible for any local taxes, customs duties, or import fees imposed by the destination country. Customers are solely responsible for understanding and complying with their local customs regulations.

9.2 Customs Declarations: All orders will be declared accurately in accordance with international shipping regulations. Any additional documentation required for customs clearance will be provided as necessary.

9.3 Potential Delays: International orders may be subject to customs inspections, which may cause delays beyond our control. TrevillPosters.co.uk is not liable for any such delays.

9.4 Refused Shipments: In the event that an international shipment is refused or returned due to non-compliance with local regulations or failure to pay customs duties, the customer will be responsible for any return shipping costs and may be subject to restocking fees.

9.5 Currency Conversion: Prices on the website are displayed in Great British Pounds (£). For international transactions, the final price may vary based on the currency exchange rate and fees imposed by the payment provider.

9.6 Contact Information: Customers are encouraged to contact their local customs office for information on potential taxes and fees before placing an international order.